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I am a first time visitor, can I have an overview to get started?
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Welcome to Fireia.com and, thank you for your interest.
At Fireia you can
1. Sign up for an account, free of cost
2. Upload images for retouching, restoration, colorization, reconstruction and creative tricks
Please click Services for an overview.
Fireia is easy to use and has simple navigation. Once you have completed the simple sign up form (takes less than a minute) and have signed in, you can upload images to your account. Sign up, sign in and upload options are available in the right hand top corner of all Fireia pages – we call this the Quick Access menu.
We support three upload forms:
1. Browser upload up to 3 images at a time - click Upload
2. Email images to be restored to Customer Support (does not need sign in)
3. For large volume of images (more than 2 - 3 MB) or, if you have problems with the browser based upload process, you can email us with your requirements and we will come back to you with a dedicated FTP folder for you to upload.
We recommend that you email or FTP images after you have signed up for an account (it is free) though it is not mandatory to have an account to send us the images. With an account it just helps us to track the images better and get started in good time.
Once you have the images in your account you can select specific images from the albums, include the order information by the image and add them to the shopping cart with a few clicks. You can preview the order from the cart and take the order through check out. If we require additional specifications (getting the skin tones, hair colors, background information and the nature of damage right) from you, we will get in touch with our requests.
Please click Quick start to get an overview of 1, 2, 3 easy steps to get started and, for an overview of the order process.
Industry standard payment gateway integration for online payments will be available soon. This is in the works.
Fireia has been built to be an easy to use self service for image processing requirements. Most of your questions will be answered in this FAQs section. If you find that one of your questions is not answered please contact Customer Support. Please pass on your requirements through the support request webform and we will get in touch with you, typically in couple of business days. Please note that we attend to each incoming email manually, with humane CS orientation.
Customer support for Fireia is mostly through email. We are looking to offer chat based customer support and phone support in the coming months. For bulk requirements we will be glad to set of a tele meeting and discuss requirements with you.
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What is DIRT™?
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Dynamic Image Rendering Tool – DIRT™ is the image management and information technology backbone for Fireia.
Please visit DIRT™ for more information. If you are interesting in have DIRT™ deployed for your website please email us.
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How do I sign up?
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Click Sign up to get started. We require your first name, last name, email ID, password and an answer to a password reminder question. Once you have entered the above, you will see an alpha numeric code at the end of the sign up webform. Please enter this code as a validation step. Please be sure to enter the code as you see it, in the red background.
You can enter your address if you would like to, but this is not mandatory for sign up. Once you entered the data (we have some real time data validation in place) and hit the submit button your Fireia.com account is ready for sign in.
Please be sure to enter valid data in the sign up form, as we use this for communication with you. Specifically, your email ID is the only contact coordinate we have for you. Without a valid email ID we will not be able to get in touch with you for requirement gathering, announce promotions or discounts and, reinstate access to your account if you have forgotten the password.
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Can I send you damaged prints?
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If you have a good quality scanner that you could use, we would prefer to work with digital inputs. This way the original image is also safe. If you have a bulk of damaged prints, please Contact us. We will be glad to coordinate and understand the nature of the prints, the extent of damage, ensure that the images are appropriately packed and securely shipped to us.
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What formats of images can be restored (glass plates, films, prints)?
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Yes we have the capability to work with wide range of photographic plates, films and prints. For specialty requirements we have photo lab extension services available. If you have a bulk of damaged prints, films or plates, please email us at Contact us. We would like to coordinate and understand the nature of the photo material and the extent of damage and ensure that the images are appropriately packed and securely shipped to our image services labs.
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Can I send you discs that have images to be restored?
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At the moment we do not have the facility to receive CDs, DVDs or memory cards, other than for bulk requirements of more than 50 images. However, we offer dedicated FTP folders for bulk uploads. We will be launching this service in the coming months. For bulk requirements please Contact us.
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What are your preferred scan settings for good quality restoration?
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Please ensure that the scan bed is clean and there is no dirt stuck to the print because of static. Scan at 300 dpi for screen viewing and let us have a .jpg or .jpeg image. For specific image processing requirements we will come back to you if a different scan setting will be of use.
Read the scanner manual for instructions or follow these directions to clean the scanner before start scanning the subject it later saves time editing the picture.
The best way to keep a flatbed scanner clean is to use specialized optical-surface cleaning fluid along with an anti-static cleaning cloth. A clean, soft, lint-free cloth along with a mild glass cleaner can be used as well. Avoid paper towels they will leave dust on the glass. Do not use any type of abrasive pad, cleanser, or alcohol-based product on the glass.
Do NOT spray the glass cleaner directly on the glass; this could damage the components inside the flatbed scanner. Instead, spray a small amount on the cloth. Make sure the glass is absolutely dry when finished, this avoids streaks.
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Are restored images in the format for printing? What format?
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Unless otherwise specified, and if the original images have the resolution, our output is 8x10, .jpg and sRGB. If the original image is small we normally do not stretch the image to an 8x10 format, instead leave the original dimensions intact. We do not have change the aspect ratio of images other than if required.
Please be sure to include your requirements in terms of white space or colored padding, custom borders, custom captions, image size, file formats (we can support industry standard image file formats including .gif, .bmp, .png, and .psd among others), RGB or sRGB, portrait or landscape orientation...
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How to upload?
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Here is an overview of the upload process:
- Sign in or Sign up - less than a minute
- Click Upload & Order in the Quick Access menu bar
- Click on the 'upload new images' radio button and click on 'Continue' or hit
- Click on Browse and locate the image in your hard disc
- Repeat for the number of images, to a maximum of 10 at a time
- Click upload
Once you have the images in your account you can select specific images from the albums, include the order information by the image and add them to the shopping cart with a few clicks. You can preview the order from the cart and take the order through check out. You can upload .jpg or .jpeg. If you have .psd or any other image formats you can email or FTP the same to us and we will have the images made available to your account as .jpg. You can follow the standard easy order path once the images are available in your account. To FTP images please Contact us
Please do check to see if your local firewall or internet filtering software restricts the upload of images. If so, please turn off the firewall while you are in the upload process.
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Can I email images to you for restoration?
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If you do not want to sign up for free, right away or find the options cumbersome you can email us images or compressed (.zip or .tar) files to us.
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What is FTP?
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File Transfer Protocol or FTP is a handy method to transfer files of large sizes. If you have images totaling to more than 10 mega bytes let have an email us note of your requirement. We will create a dedicated FTP folder in our secure servers for your order and come back to you. The FTP folder will be dedicated to your requirement for a week to 10 days.
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What is the storage limit for my images at Fireia?
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Storage of up to 200 MB is free. Conditions apply. Please read Terms for additional information.
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What formats of images are acceptable at Fireia?
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We accept .jpg or .jpeg images. For bulk requirements we can coordinate and convert proprietary formats to standard image formats.
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How do I view images that are there in my account already?
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To view thumbnail preview of the images in your account:
1. Sign in
2. My Fireia
3. Navigate through your list of album thumbnails and select the album
4. You will see thumbnail previews of images in the album
If you require full sized images from your account at Fireia, please contact us at Contact us
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Can I download images directly from the account?
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At this time we do not have the feature to download high resolution images from your account. We are continuously evolving the feature offering at Fireia, please do check with us from time to time for new features.
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How to order?
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Please visit Quick start for a 1, 2, 3 walk through of the easy order process.
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How do I get order status?
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Once the order is complete from the account, you will receive an order confirmation – delivery plan email. This email will have the delivery dates for your order. In the unusual event of any changes to the delivery plan we will get in touch with you with our plans for corrective action.
Once the completed images are available in your account we will intimate you with an order completion email and request you to preview the images from your account.
We will have online order status tracking made available in the coming months.
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